Have you held off on adding live chat to your website because you wonder if there will be a significant return on investment or because you don’t know how much chat volume you’d get in the first place? What if you could estimate an ROI by comparing your website’s numbers to the numbers of one of the largest live chat user databases?
BoldChat will do the work for you! Just input your estimations of website traffic, conversion rate and conversion value, our Chat Volume and ROI Calculator does the underlying arithmetic. We’ll compare your numbers to the summative data of our entire customer base and predict what live chat can do for you. It’s that easy. And, if you still have questions? Talk to one of our helpful representatives in chat or by email or call today: 866-753-9933.
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Proactive Chat, or the practice of inviting your website visitors to interact with you via chat, rather than waiting for them to act on the chat button themselves, isn’t a new practice, but some websites still shy away from it. But statistically, proactive chatters are six times as likely to buy than an average website visitor – SIX times!
Many liken a poorly done proactive invitation to the overeager retail sales clerk who immediately bombards you with “May I help you?” as soon as you enter the store.
But if that’s not the approach, how do you do it? What are the rules when it comes to inviting website visitors to chat? The truth is, there are no tried and true rules. Every website is different. Some don’t proactively chat at all, others seem to have a knack for it! But there are a few best practices that stand out:
Continue reading ‘Proactive Chat Best Practices’