How many of your chats (or click-to-calls) lead to a sale? How many visitors download your newest piece of collateral? Which of your operators have the highest close rates?
If you’re using BoldChat, you can easily find out the answers to these questions through our proprietary conversion tracking. Find out more about conversion tracking and the edition it’s available in here, on our website.
Conversion tracking is HTML-based and allows you to set up a wide variety of desired website actions and track them in relation to your live chat or click-to-call implementation. Two views of conversion data are provided – a grid view which allows at-a-glance performance analysis, and the inclusion of the metrics into the reporting engine. Conversion tracking passes value information and shared operator data enabling accurate commissioning of agents.