Bold Software and iS3/STOPzilla to Present at ICSA 2010
Customer service should be a strategy that positively impacts and feeds into your overall strategic plan. Learn to take it to the next level at the International Customer Service Association Conference, September 19-22, 2010 at the Omni Hotel at the CNN Center in Atlanta, Georgia. You have until July 31 to take advantage of early bird pricing and find out about “The Power of Service.”
While you’re at ICSA, be sure to catch Rick Trefzger, COO of IS3/STOPzilla and Steve Castro-Miller, CEO of Bold Software as they present “CHATzilla: Live Chat’s Power over the Support Beast – A Success Story from iS3″ on September 20, at 10:30 a.m.
During this presentation you’ll understand how iS3, makers of STOPzilla, differentiated themselves in the fast-paced battle to stay ahead of malicious spyware programmers while their front line support personnel faced intense, day-to-day demands. Within this hyper-competitive market, iS3 had to differentiate themselves by providing a superior customer experience. Live chat has powered-up the company’s care organization while simultaneously reducing costs. In just 45 days the company was delighting thousands of customers a week by responding in real time to support issues via the live chat channel. After this case study, bolstered by leading industry research, you’ll be ready to determine if live chat is a good solution for your company and what steps are required to provide it and start delivering great service.