In a recent Internet Retailer story, BoldChat’s Director of Sales, Matt Tharp, gave five suggestions for improving and personalizing your live chat offering.

Here are the highlights:

1. Add operator photos to your proactive chat invitations. 
2. Greet your visitors warmly. 
3. Design the chat window to compliment your website. 
4. Make the chat window a managable size. 
5. Make the chat button easy to find. 

This entry was posted on Friday, June 5th, 2009 at 5:37 pm and is filed under Live Chat. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.