http://blog.boldsoft.com Fri, 05 Feb 2010 21:11:18 +0000 http://backend.userland.com/rss092 en Our live chat white paper library has grown considerably in the last 18 months and this post will pick the three “best” ones. “Best”, for this purpose, is defined as follows: - Ability for the content to impact a live chat implementation in a measurable way. - Absence of fluff. [We’ve all ... http://blog.boldsoft.com/?p=416 Your live chat operators are often at the front lines of your business. They can provide the first (and last) interaction your customers have. Whether they are providing sales or customer support, your live chat operators should leave a lasting, positive impression. Here are five best practices for operators to ... http://blog.boldsoft.com/?p=406 Recently McAfee, the popular anti-virus company, published a paper about the causes of shopping cart abandonment. They cite research from the Eighth Annual Merchant Survey sponsored by PayPal detailing the leading causes of abandonment. The report said high shipping charges were cited by 46% and security concerns ... http://blog.boldsoft.com/?p=390 As the methods by which website owners communicate with their visitors have grown, we became increasingly aware that our flagship product name, “BoldChat” was only partially descriptive of the technologies we sell and our customers use.  But that’s only one reason we chose to launch BoldCCM as a better way ... http://blog.boldsoft.com/?p=377 If you thought BoldChat's Basic edition consisted only of a few super simple features, think again. With the release of BoldChat version 6.2, the Basic edition got a facelift - an easier-to-navigate interface and heavy-hitting new capabilities that make the Basic edition anything but. So what's new? Basic edition users can now ... http://blog.boldsoft.com/?p=366 Earlier this month, we released our Live Chat Performance Benchmarks report. With tens of millions of chat records, hundreds of millions of website visit records and billions of unique page URL recorded visits, Bold Software has access to one of the largest live chat communities in existence. This massive base ... http://blog.boldsoft.com/?p=359 It's hard to believe that we're this close to the holiday shopping season already, but we are.  All this talk of Black Fridays, Cyber Mondays, and selling, selling, and more selling has made us reflect on the true meaning of the season.  In the spirit of giving then, Bold Software ... http://blog.boldsoft.com/?p=290 For months now, the economy has challenged businesses of all sizes to pull out every cliché they can muster. It seems every marketing department is chasing “low-hanging fruit” while business development professionals are busy with “synergistic win-win relationships." Meanwhile, IT departments are looking for “best practices” that will “increase ... http://blog.boldsoft.com/?p=347 Recently, the Wall Street Journal pointed to live chat technology as one of the "Three Best Ways to Convert Web Traffic into Sales." (read it)  The article discussed a few tools to help businesses capture and accelerate the pace with which visitors moved through the sales cycle. The topic clearly struck ... http://blog.boldsoft.com/?p=341 We’re thrilled to see one of the largest and most influential mainstream business publications report on After Click Marketing.  While the reporter, Raymund Flandez doesn't use that term, the article's introduction is its very definition; "These days, the tech-savvy small business is using search engine optimization to steer customers ... http://blog.boldsoft.com/?p=327