http://blog.boldsoft.com Mon, 30 Aug 2010 20:58:34 +0000 http://backend.userland.com/rss092 en Congratulations go out to Bold Software Customer Jim Allen, founder and CEO of The Appliance Zone. The online retailer of major household appliance parts was named to the prestigious Inc. 500 list as the 39th fastest growing company overall in the U.S with a whopping 5,535% growth rate over the ... http://blog.boldsoft.com/?p=609 An inspiring story for any marketer is the oft-cited, and still partially utilized Avis tagline, “We’re #2 – We Try Harder,” the first incarnation of which was introduced in the 1960s. The idea was to portray the company as delivering superior service in comparison to its competitors – especially its ... http://blog.boldsoft.com/?p=593 Customer service should be a strategy that positively impacts and feeds into your overall strategic plan. Learn to take it to the next level at the International Customer Service Association Conference, September 19-22, 2010 at the Omni Hotel at the CNN Center in Atlanta, Georgia. You have until July ... http://blog.boldsoft.com/?p=553 In the past, when asked about a live chat solution for Mac users, the most we could offer was the possibility of using BootCamp with Windows or running a program like Parallels. With the availability of the new BoldChat Web Client, new possibilities are opening up. With the Bold Software ... http://blog.boldsoft.com/?p=500 From June 8th to the 10th, Bold Software exhibited at the Internet Retailer Conference and Exhibition in Chicago, IL. To all of our customers that stopped by, thanks! It was great seeing you and we look forward to working together for another great and successful year. Next year we’re planning ... http://blog.boldsoft.com/?p=483 Managing email inquiries is a problem many companies simply don’t realize they have. An inability to manage inbound emails causes organizations to miss sales opportunities and deliver poor service to existing customers. How many inbound email messages does your company get daily and what is your response time? One article stated ... http://blog.boldsoft.com/?p=458 For many of us in e-commerce or internet marketing, web analytics and pay-per-click advertising have been amazing teachers. Adwords has given marketers the ability to optimize to the penny, choosing where an ad is located for every keyword. Web analytics has taught us that we can tweak and optimize content ... http://blog.boldsoft.com/?p=450 Our second annual study on the effectiveness of live chat software has just been released. This year’s report is based on a much larger sample size which enabled some intriguing cross tabulation analysis. Rather than wax philosophic about the intricacies of the report’s methodology and the validity of ... http://blog.boldsoft.com/?p=442 I spent the better part of last week in sunny Orlando, Florida with two of my colleagues. While we didn't spend much time enjoying the warm weather (a welcome change from the brutal cold here in Wichita), we did spent hours upon hours inside a trade show booth. For anyone who's ... http://blog.boldsoft.com/?p=430 Our live chat white paper library has grown considerably in the last 18 months and this post will pick the three “best” ones. “Best”, for this purpose, is defined as follows: - Ability for the content to impact a live chat implementation in a measurable way. - Absence of fluff. [We’ve all ... http://blog.boldsoft.com/?p=416