As the methods by which website owners communicate with their visitors have grown, we became increasingly aware that our flagship product name, “BoldChat” was only partially descriptive of the technologies we sell and our customers use.  But that’s only one reason we chose to launch BoldCCM as a better way to communicate our suite offerings which integrate live chat, click-to-call, email management, and remote control capabilities.

The second reason came from macro-market forces which continue to redefine how businesses interact with their customers.  The dialogue generally revolves around convergence, integration, and single contact resolution (for both sales and support).  We thought, therefore, that a new name – one that embraced this holistic view of customer interaction – was needed.  BoldCCM was born.

CCM stands for:

Customer
Communication
Management

Two product offerings bear this name which means they both offer users the ability to interact with website visitors in multiple ways.  You can learn more about these products and the benefits of integrated website communication management by following the link.

There are over 235 million websites out there according to a recent survey, and the vast majority of them are not e-commerce sites. While it seems that everyone everywhere is trying to sell us something at every turn, the fact is that most sites are simply informational. You will soon see that this blog post is both informational, and a huge sales pitch – really, I’m not kidding.

For small businesses like real estate agents, insurance brokers, doctors, lawyers, and independent website designers, the following things are likely true:

1. They have websites.
2. The websites are important, but what really closes deals is talking to someone.
3. It’s very likely that most people visit the website before deciding to talk to someone.

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